FREQUENTLY ASKED QUESTIONS

Many companies—both large and small—have faced challenges with finding the perfect talent that meets your qualifications, team dynamic and bottom-line financials. Our unique solution addresses these concerns.

Are there any upfront recruiting or contractual costs?

No not at all. Our talent recruiting is part of what we do at Space Chimp and these cost in no way are passed along to the client.

Is it really risk-free?

Of course! You simply provide your project details at not cost. We submit talent to choose from. Our talent works on your project. If your not satisfied with our work in accordance to our satisfaction guarantee, any outstanding fees are waived. Its pretty awesome actually.

What happens if I’m not satisfied with Space Chimp Talent?

We’re so confident in our talent that we provide a satisfaction guarantee that waives our fees if we provide unsatisfactory work.

Satisfaction Guarantee

Space Chimp warrants that it will exercise due professional care, skill, diligence and competence in accordance with applicable professional standards currently recognized by its profession in the performance of the Services.  Space Chimp shall be responsible for the professional quality, technical accuracy, completeness and coordination of all reports, plans, information, and other items and services furnished by Space Chimp. If Space Chimp fails to meet the standards set out in this clause, Space Chimp shall correct or revise any errors or deficiencies in the Services.

If Space Chimp fails to revise work to these standards, Space Chimp will waive outstanding fees for the disputed work.

What does Space Chimp offer that comparable services do not?

Space Chimp offers a number of valuable services that our competitors do not. These include but are not limited to:

  • Access to both creative and technical talent
  • Easy pay as you go payment
  • No up front costs
  • No long-term contracts
  • Risk free signup and request for talent
Does all of your talent speak fluent English?

Yes. Currently we only work with fluent english speakers or talent that show a great proficiency in English as their second language.

How exactly do you screen candidates to be sure they fit all of our requirements?

All of our talent must take a series of tests and one one one screening. Our process seeks to measure the talents skills, experience, social aptitude, work style and organization.

Where is your talent located?

We’re fortunate enough to be able to provide the best talent around the world. The really great thing about using Space Chimp is that you get to work with the best talent no matter the barriers in geographic location.

Where does Space Chimp talent work?

Space Chimp talent work in a variety of location. They may work from home, coffee shops, and even coworking space. They find themselves working where they feel most comfortable at any moment in time.

Can I bring Space Chimp talent on-site?

We can’t control where our talent works. However, most of our talent prefer to work remotely and thrive in this environment. We ask our customers to keep this in mind.

How long should I expect to wait to receive talent submissions?

Every project is different but we aim to deliver talent options with 72 hours of the time the project is submitted to Space Chimp.

Do you do project management?

Even though most talent can manage projects themselves, we still provide you with a project manager for every project to ensure that project is running smoothly.

Do you work on a per-project basis?

Yes. Absolutely. That’s our specialty.

What type of talent can you supply?

We can supply the following talent:

  • Frontend developers
  • Backend developers
  • Strategist
  • Marketers
  • Copywriters
  • UI/UX designers
  • Illustrators
  • Brand designers
Is there any standard equipment Space Chimp talent is required to have?

Yes. All Space Chimp talent is required to a reliable internet connection and the appropriate tools they need to do there job. This includes: computer, appropriate programs, office supplies.

Can I hire a full-time worker from Space Chimp and bring him/her into our company?

Unfortunately, we don’t provide long-term full-time agreements at this time but we will provide our customers with this functionality at some point in the future. For now, we simply ask that you handle all projects through the Space Chimp platform.

How much does it cost?

Prices vary depending on the experience and skill set of the talent you choose. Typically prices range anywhere from $50 per hour – $150 per hour.

How often will I be charged?

You simply pay at anytime really. But, before the project begins we will set some milestones where we will officially request payment.

How are payments and invoices handled?

You can simply pay as you go for each project within the Space Chimp platform.

The talent working on your project will log their hours as they work. You can keep track and pay at any time or on the arrival of agreed upon milestones.

What methods of payment do you accept?

You can securely pay by credit card (Master Card, Visa, Discover, American Express).

Help & Support

Problems with your account or project?

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1-800-851-7910

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