A great brand reputation can take months, if not years, and millions of dollars to build. Therefore, it should be the one thing you hold most precious.

Every single day, someone, somewhere is discussing something important about your business, your brand, your executives, your competitors, and your industry. Are they hyping-up your company, building buzz for your products? Or, are they criticizing your service, and how talking about how your new product launch doesn’t meet expectations?

Your reputation or brand can be destroyed in hours by a blogger upset with your company or it can spread like a virus with the praise of just one influential customer on Facebook, Twitter, or Youtube.

A new product launch could take hundreds of TV commercials, dozens of newspaper ads, and an expensive ad agency.

A company can dominate market share, throttle competition and hold the #1 brand in the world. It can also crash in months if it fails to listen to what its customers want.

Brand Reputation Management

Our team monitors your brand live everyday to ensure we can react to positive and negative comments from online users accordingly. We work with your company to determine the voice and best practices for responding to users online on your behalf. Each month you will receive an overview of noteworthy events and reports covering important metrics to help you make decisions about your company.

Social Management

Corporate threats and outreach opportunities can quickly emerge from social media and impact your business.  It’s all too common for large corporations to be the last to know when a critical issue is spreading virally online.  That’s why leading companies turn to Space Chimp Media to actively monitor  social media sites to stay ahead of crisis and manage their corporate reputation and social outreach workflow.

Search Management

When potential customers search your company name in Google are they seeing too many negative websites with bad reviews of your services or products? Would you like to have more positive results in search engine top ten rankings?

Our goal is to move negative sites down and out of the top ten rankings. We do this by doing search engine optimization on positive websites related to your business, which in turn, pushes the negative websites down. Our unique methods have worked for many companies.

• Create new pages that rank
• Publish content you control on high-value websites
• “Push down” negative results you want to go away

What We Track

Comprehensive Coverage

• Scan 150M+ blogs, 90+ million Tweets, 25k+ online mainstream news sites, 420+ video and image sharing sites, hundreds of thousands of discussions boards, Facebook, Friendfeed, and LinkedIn Answer.
• We do the post aggregation and engagement for you, see the results, distribution, share and analyze, all without the time-consuming legwork.

Metrics, Filtering & Segmentation

• Slice, segment, filter and parse your social media data to view and measure it through dozens of lenses.
• Look at specific social media metrics like sentiment, engagement, reach, Twitter followers, vote count or comment count.
• Hone in on or exclude specific sets of sites for ultra-targeted analysis.
• Filter your results by media type, geographic region, or any of 13 international languages – English, French, Italian, German, Spanish, Russian, Finnish, Korean, Japanese, Simplified Chinese, Portuguese, Dutch, and Swedish

Social Media Insights

• Go beyond the what, to the why: Gain access to valuable meaning behind your social traffic, such as in-depth sentiment, demographics, likes and dislikes, and more, quickly and easily.
• Analyze like never before: Use capabilities from different Insights partners together for unparalleled deep-dive analysis.
• Climbing the mountain of content: Bring order to large amounts of unsorted information quickly. Space Chimp Media Insights to find a topical breakdown of information or a niche group within a large population and dive deeper in moments.
• Find information you didn’t know you were looking for: Moving beyond keyword based analysis, Insights help deliver key information that you may not be aware of.
• Get even more value from your social media monitoring efforts: Spending too much time and resources on market intelligence? Receive real time, ongoing social intelligence surrounding your brand, your industry or any area of interest.

Influencer Analysis

• Our customizable Influencer EQ scores influencers according to criteria you specify – criteria that’s relevant to your business.
• Drill down into data like comments, posts, or links, and see other social profiles for each influencer across the web.
• View influencer data specific to key media types – Twitter, Blogs, Video, Photos, Mainstream News, and Forums.
• Target your engagement and outreach to the people and media outlets that drive your business goals.

Social CRM and Web Analytics Integration

• Align social media with your sales, account, and website efforts with just a few clicks.
• Create Salesforce contacts, leads, or support cases right from your River of News.
• Use Google Analytics, WebTrends or Omniture integrations to filter social media content by web stats like site visits, conversions, or purchases.
• Understand the context and content of posts that are driving the website actions and results you want.